Cegedim Dendrite Achieves Prestigious HDI® Certification
Leading Supplier of Pharmaceutical CRM Solutions is Only Vendor in Category to be Recognized for Outstanding Customer Support
Bedminster, NJ, February 25, 2009 – Cegedim Dendrite today announced that it has achieved the prestigious HDI® Support Center Certification. HDI is the world's largest membership association for IT service and support professionals, and the premier certification body for the industry. Cegedim Dendrite, a leading provider of Customer Relationship Management (CRM) to the pharmaceutical industry, is the only company within its category to achieve the HDI certification.
HDI’s evaluation is based on a set of activities, each with four levels of maturity, to assess the support center. Cegedim Dendrite successfully underwent a thorough onsite audit of its U.S. Support Center to verify its compliance to the HDI Support Center Certification Standard. “Achieving HDI Support Center Certification is proof of Cegedim Dendrite’s dedication to quality operations, continuous improvement, strategic vision, a positive work environment and high levels of customer service, and we are delighted to award this certification to the Cegedim Dendrite Customer Support Center,” stated Pat Albright, Manager of Support Center Certification and Assessment, HDI.
“What differentiates us from most of our competitors,” explains Mark Fleischer, Cegedim Dendrite Senior Vice President and General Manager of CRM Solutions for North America, “is that we have always focused on Pharma and thoroughly understand the pharmaceutical sales experience. This means they can resolve issues faster, reducing sales rep downtime. We support multiple SFA systems, not just our own, and are proud of our 85% first-call resolution rate.”
Currently, Cegedim Dendrite supports 50,000 pharmaceutical sales representatives in the U.S., 14,000 of them using other SFA systems. They handle 900,000 support calls annually, and document a 98% customer satisfaction rating.
“Cegedim Dendrite clearly exemplifies excellence in all of the core areas on which the HDI Support Center Certification program focuses,” stated Rick Joslin, Executive Director of Training and Certification, HDI. “These core areas are leadership, policy and strategy, people management, resources, process and procedure, people satisfaction, customer satisfaction, and performance results.” To learn more about HDI Support Center Certification, visit www.thinkhdi.com.
About Cegedim Dendrite
Cegedim Dendrite provides the pharmaceutical companies around the world with vital support for successful Customer Relationship Management (CRM) activities. With nearly 200,000 sales representatives using its products worldwide, Cegedim Dendrite is the world’s leading CRM provider for the life sciences industry. This business unit, created in May 2007 when the France-based CEGEDIM S.A. Group acquired Dendrite International, also provides sales, marketing and regulatory compliance solutions in more than 80 countries. To learn more, please visit www.cegedimdendrite.com/.
About CEGEDIM
Founded in 1969, Cegedim is a global technology and services company specializing in the healthcare field. Cegedim supplies services, technological tools, specialized software, data flow management services and databases. Its offerings are targeted notably at healthcare industries, pharmaceutical companies, healthcare professionals and insurance companies. The world leader in pharmaceutical CRM, Cegedim is also one of the leading suppliers of strategic healthcare industry data. Cegedim employs nearly 8,000 people in 80 countries and generated revenue of €849 million in 2008. To learn more, please visit www.cegedim.com.
Cegedim is listed on NYSE Euronext Paris, compartment B – ISIN FR0000053506 – Reuters CGDM.PA – Bloomberg CGM.
Media Inquiries:
Cegedim Dendrite
Drew Bustos
Global Communications
Tel: U.S. (908) 443-2451
drew.bustos@cegedimdendrite.com
CEGEDIM
Sylvie Delangle
Media Relations
Tel: + 33 (0) 1 49 09 67 73
sylvie.delangle@cegedim.fr
HDI
Allison Wroe
Executive Director of Marketing
U.S. (719) 785-5355
awroe@ThinkHDI.com